GoodLab’s Privacy Policy

In this privacy policy we seek to explain to you the type of information we collect from you, how we use it and the rights you have in relation to it.

This policy applies to information we collect from you when you visit any of the websites owned and operated by GoodLab.

What Information Do We Collect?

We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.

We generally collect two different types of information from you when you use our websites:

• Identifiable information - This is information that is provided by you directly and can include names, phone numbers, email addresses, mailing addresses, health information, contact preferences and date of birth.
• Non-identifiable information – This is information we automatically collect that does not identify you such as traffic data, location data, device data, referring URLs, country location etc. This information is primarily needed to maintain operation and security of our websites. This information is collected automatically through cookies (please read the “Our Use of Cookies” section in this document for further information), web beacons, and other tracking technologies.

Service Providers – We may share your information with third-party service providers, including email service providers, to facilitate the delivery of our communications. These service providers are contractually bound to protect your data and only use it for the purposes specified by GoodLab.

How Do We Use Your Information?

The information gathered by GoodLab is used to provide you the best possible services. These services, and what information is collected and used is described below.

Marketing Clinical Trials

We may use your provided email address, location data, and other relevant information to inform you about clinical trials, health-related products or services, and research opportunities that may be relevant to you. This may include promotional communications about products, services, or initiatives related to healthcare, medical advancements, or wellness. No information, identifiable or non-identifiable, is ever shared/transferred for these marketing services.

Participation in Studies sponsored by GoodLab’s Clients

GoodLab is a Patient Recruitment Organization that provides services to support clinical trials and medical research studies. Depending on the Recruitment services GoodLab is providing we process personal data relating to study participants on behalf of our clinical research partners and in accordance with contracts with and instructions from these partners. GoodLab may also, to the extent necessary, process personal data relating to study participants’ spouses, partners, care givers, and relatives if they are involved in the participants’ participation in a study e.g. parents involved in decision making of child participants or spouses involved in the care of an incapacitated participant.

In relation to GoodLab’s delivery of Patient Recruitment services to partners, the partner is in control of how and why your personal data is processed. Please read the “Disclosure of Your Information” section of this privacy policy to understand more about transferring of personal information. 

Email updates

From time to time, GoodLab or its authorized third-party email service providers may send you emails regarding news, services, offers, or health-related products that we believe may be of interest to you. By providing your email address, you consent to receiving these communications. You may opt out of receiving such emails at any time by following the unsubscribe link in our emails or by contacting us directly.

Disclosure of Your Information

GoodLab does not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. The situations GoodLab would disclosure your information includes:

• With Your Consent – There may be situations where GoodLab needs to transfer your information to our clinical research partners. In these situations, you will need to give explicit digital consent for information disclosure.
• Legal - We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Merger/Takeover – in this instance we may disclose your information to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of GoodLab’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by GoodLab about our Websites’ users is among the assets transferred;

How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Do We Keep Your Information Safe?

Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Data.

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Websites. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on the Websites.

Your Right Regarding Your Information

In some regions you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Our Use of Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

Google, as a third party vendor, uses cookies to serve ads.

Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Contact Information

If you need to withdraw your consent or have any other queries about this privacy notice you can reach us on info@goodlab.org

Telephone Consumer Protection Act

By submitting your Information to us on a Site, you agree that this is an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule, as amended (the “Rule”) and applicable state do-not-call regulations. This allows us to contact you via telemarketing even if your telephone number is listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists.

Where you provide “prior express written consent” within the meaning of the Telephone Consumer Protection Act (“TCPA”), you consent to receive telephone calls, including artificial voice calls, pre-recorded messages and/or calls delivered via automated technology and text and SMS messages to the telephone number(s) that you provided from us and the marketing partners. You are not required to provide this consent to obtain access to the Offers, products or services, and your consent simply allows us to contact you via these means. If you: (a) have your telephone number reassigned to another person; (b) give up your telephone number; (c) port your telephone number to a landline or vice versa; or (d) otherwise stop using that telephone number; you are required to inform us

Merely accessing one of our Sites without providing your express written consent for TCPA purposes does not constitute your consent to receive telemarketing calls or text/SMS messages